Returns & replacements.

Made-to-order works

Fine-art prints are made to order to the customer’s selected size, presentation and signature options. Where lawfully applicable, the right of withdrawal does not apply to goods made to the consumer’s specifications under Article 16(c) of Directive 2011/83/EU.

Accordingly, a change-of-mind return is not accepted where that made-to-order exception lawfully applies. This policy does not limit any mandatory rights that apply to damaged, defective or incorrect goods.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the item ordered, contact admin@tatakis.com within 48 hours of receipt. Include the order number and clear photographs showing the item, packaging and issue so the claim can be assessed.

Where the claim is accepted, an appropriate replacement or other remedy will be arranged in accordance with applicable law.

When a return is required

Do not send an item back unless a return has been requested. If a return is required, use the following address:

Selection and production variations

A replacement is not available for an incorrect size selected by the customer.

Minor variations in tone, contrast or materials that are inherent to fine-art printing, framing and screen-to-print reproduction are not treated as defects and do not qualify for replacement.

Lost shipments

If a shipment appears to be lost, contact admin@tatakis.com. The shipment will be investigated with the carrier before the appropriate next step is confirmed.